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Terms of Service

Last updated August 2026 · HostHere.lk, operated by NKRnet (Pvt) Ltd

1. Agreement

These terms apply to all services provided by HostHere (“HostHere”, “we”, “us”). By using any HostHere service, you agree to comply with them. Our client area is my.hosthere.lk.

2. Billing and payment

  • Billing cycles. We offer monthly and annual billing, depending on the hosting plan you choose.
  • Trial. We offer a one-week trial period in which you can evaluate our services without payment.
  • Payment methods. We accept credit and debit cards, eZCash, LankaQR, and wire or bank transfers.
  • Contract period. No plan has a minimum contract period.

3. Refunds

3.1 When you can request a refund

You can request a refund within 30 days of the payment date in any of these cases:

  • Non-performance. The service is continuously non-operational. Planned and unplanned maintenance periods do not count.
  • Service not live. Your web hosting service does not go live within 48 hours of purchase because of a fault on our part.
  • Overbilling. You were charged more than the advertised price because of a billing error on our part.
  • Significant misrepresentation. The features and benefits of the service were significantly misrepresented on our website or in our marketing materials.
  • Product defect or failure. A critical part of the service is faulty or does not work as promised, and it cannot be corrected promptly.

3.2 When refunds are not available

  • Change of mind. If you no longer want the service, no refund is given. You can upgrade or downgrade your services at any time.
  • Monthly billing. Services billed monthly are not refundable.
  • Small transactions. No refund is given for transactions below Rs. 2,000.
  • Domain name registrations and renewals.
  • Licences, including software and VPS licences.
  • Custom software installations and administrative services.
  • Accounts cancelled or suspended for a policy violation, including a breach of our Acceptable Use Policy.
  • Minor downtime or issues that fall within the tolerances of our Service Level Agreement (SLA).
  • Services that were modified or fully used before the refund request, for example consumed bandwidth or data.

3.3 How to request a refund

  • Contact our support team and make a formal refund request.
  • Give detailed reasons for the request, with relevant documentation or evidence of the problem where applicable, such as error logs, screenshots or a detailed description of the issue.

3.4 How refunds are paid

  • Refunds go back to the original payment method, minus any applicable banking fees and used credits. If the original payment method does not support refunds, we use a bank transfer.
  • Refunds are processed within 30 days of approval.
  • Once a refund is approved, it is credited to the original payment method within 7 to 10 business days, depending on the processing time of the payment provider.

3.5 Other refund conditions

  • After cancellation. You can request a refund within 14 days after cancelling your account, provided the cancellation falls within the eligible refund period.
  • Usage thresholds. A refund may be refused if you have used more than a certain percentage of your allocated resources before requesting it, for example more than 50% of your monthly bandwidth or storage.

4. Late payments

4.1 Shared and reseller hosting

  • If payment is not received by the due date, the service is suspended on the third day past due.
  • If payment is not made by the seventh day past due, a late fee applies: Rs. 200 or 10% of the overdue amount, whichever is higher.
  • The service is terminated on the 25th day past due.

4.2 VPS, dedicated servers and licences

  • If payment is not received, the service is suspended on the due date and terminated five days after the due date.
  • A late fee of Rs. 200 or 10% of the overdue amount, whichever is higher, is added to your invoice. You must pay this fee to reactivate your service.

4.3 Billing changes after the due date

Once a service’s due date has passed, requests to change the plan, the billing cycle or any other billing detail are not allowed and will be disregarded.

5. Discounts and coupons

Discounts and coupon codes are available to new and existing customers. HostHere decides at its sole discretion when to offer them. Unless stated otherwise, they can be applied to any service, including domain registrations. Misuse of coupons may lead to additional charges and to suspension or termination of your service.

6. Backups

If HostHere provides backup or snapshot features for your service, the schedule, retention, scope and limits are set out in our Service Level Agreements. Read the master SLA together with the SLA for the product you bought, for example shared hosting, business email or a VPS. Those SLAs, not these terms, contain the detailed backup rules for your plan.

  • You remain responsible for keeping your own independent copies of any data you cannot afford to lose.
  • Any backup or snapshot facility we offer is supplementary only. It is subject to the availability limits, caps, exclusions and disclaimers in the applicable SLA.
  • Optional paid backup or snapshot upgrades may be offered for some products. Their pricing, scope and remedies follow your order, the current product information, and any separate SLA or written terms supplied at purchase.
  • Access. Where backup or restore functionality exists for your account, you can use the control panel or other tools we enable, or contact our support channels, including tickets. We assist where practicable.
  • Termination or suspension. If your service is terminated or suspended, HostHere may delete all backups and snapshots associated with it, in line with our operational policies. If you need a copy afterwards, contact support as soon as possible. Depending on timing and availability, we may still be able to provide data or a restore for an additional fee, but we do not guarantee that any backup will remain or can be recovered.

7. Acceptable use

You must use all services for lawful purposes only. Content or activity that breaks any applicable law or our policies may lead to suspension or termination of your services. Prohibited content includes, but is not limited to, illegal software, abusive material, phishing schemes and harmful software.

8. Resource usage

Your services must not exceed the resources allocated to your account in your service agreement. Excessive use of resources may result in suspension of your service.

9. Abusive behaviour

HostHere may suspend or terminate the services of clients who abuse our staff or disrupt our operations. Examples include:

  • Verbal abuse, such as cursing, yelling or threats.
  • Ongoing disregard for warnings or notices.
  • Spamming our email addresses or ticket system.
  • Causing unnecessary workload through consistent errors or changes.

This behaviour results in immediate suspension or termination of services.

10. Dispute resolution

If a dispute arises, HostHere will follow these steps:

  1. Try to resolve it through direct negotiation.
  2. If negotiation fails, escalate it to mediation.
  3. If mediation fails, resolve it through arbitration or in a court of competent jurisdiction, depending on the nature of the dispute.

11. Changes to these terms

HostHere may change these terms at any time. Changes take effect as soon as the updated terms are posted on our website. If you keep using our services after a change, you accept it.

12. Disclaimer

HostHere is not liable for any damages or losses your business may incur. We give no express warranties for the services. This includes data loss caused by delays, non-delivery or service interruptions caused by HostHere and its employees.

Contact

Questions about these terms? Reach us on WhatsApp at +94 71 3811 430, Monday to Saturday, 10am–10pm SLT, or via the support page. HostHere.lk · NKRnet (Pvt) Ltd · Sri Lanka.