How to Point Your Domain to HostHere

When your domain is registered with a different provider than where your hosting is, you need to update the domain’s nameservers to connect the two. This tells the internet which servers hold your website files and DNS records.

What You Will Need

• Login credentials for the registrar where your domain is registered (where you purchased the domain)
• HostHere’s nameservers — these are in your hosting welcome email and also visible in the HostHere client area under your hosting account details

HostHere’s nameservers follow this format:

ns1.hosthere.lk
ns2.hosthere.lk

Confirm the exact values from your account before making changes, as they may differ per server.

Updating Nameservers at Your Registrar

The steps vary slightly by registrar, but the process is the same:

1. Log in to your domain registrar’s control panel.
2. Find the domain you want to update and open its settings.
3. Look for a section labelled Nameservers, DNS Settings, or Name Server Management.
4. Change the nameserver type to Custom (it may currently be set to the registrar’s default or another provider’s nameservers).
5. Delete the existing nameserver entries and enter HostHere’s nameservers in their place.
6. Save the changes.

Some registrars require you to confirm the change by email. Check your inbox if the change does not appear to have saved.

If Your Domain Is Registered at HostHere

If your domain was registered with HostHere and your hosting is also at HostHere, the nameservers may already be pointing correctly. You can verify this in the client area under Domains — the active nameservers are shown there.

DNS Propagation

After updating nameservers, the change does not take effect everywhere instantly. DNS propagation — the process of new nameserver information spreading across DNS resolvers worldwide — typically takes between 30 minutes and 24 hours. Occasionally it can take up to 48 hours.

During propagation, some visitors may still see the old site (or nothing, if there was no previous site), while others will see the new one. This is normal and resolves on its own.

To check whether propagation has reached you, clear your browser cache or try accessing the site from a different device or network.

You can also use a free tool like whatsmydns.net to see how the new nameservers are spreading across different locations around the world.

What Happens After Propagation

Once propagation completes:

• Your domain will resolve to your HostHere hosting account.
• cPanel will be accessible at yourdomain.lk/cpanel or via the IP address in your welcome email.
• You can activate your free SSL certificate from within cPanel under SSL/TLS Status.
• Email services (if configured) will route to your hosting account.

Need Help?

If the nameservers are set correctly but the site is not loading after 48 hours, contact HostHere support on WhatsApp (+94 71 3811 430), Monday to Saturday, 10am–10pm SLT. Provide your domain name and we can check the DNS configuration from our end.