Setting Up Business Email on Your Phone

Once your business email mailbox is created in cPanel, you can access it from your phone using any standard email app. This guide covers the settings you need and how to configure them.

What You Will Need

Before you start, note down the following from your HostHere client area or the mailbox setup page in cPanel:

• Your full email address — for example, info@yourcompany.lk
• Your email password — set when the mailbox was created in cPanel
• Your mail server hostname — this is mail.yourdomain.lk (replace yourdomain.lk with your actual domain)

Incoming Mail (IMAP)

IMAP keeps your email synchronised across devices — messages you read or delete on your phone will reflect in webmail and your computer too. Use these settings:

Setting	Value
Server (hostname)	mail.yourdomain.lk
Port	993
Security	SSL/TLS
Username	Your full email address
Password	Your mailbox password

Outgoing Mail (SMTP)

SMTP is used for sending email. Use these settings:

Setting	Value
Server (hostname)	mail.yourdomain.lk
Port	465
Security	SSL/TLS
Authentication	Yes — use your full email address and password

If port 465 is blocked on your network or mobile carrier, try port 587 with STARTTLS instead.

Adding the Account on Android

1. Open your preferred email app (Gmail, Outlook, or the built-in Email app).
2. Tap Add account and choose Other (or IMAP).
3. Enter your full email address and password, then tap Manual setup.
4. Select IMAP as the account type.
5. Enter the incoming server settings from the table above and tap Next.
6. Enter the outgoing server settings and tap Next.
7. The app will attempt to verify the settings. If successful, give the account a name and tap Done.

Adding the Account on iPhone (iOS Mail)

1. Go to Settings > Mail > Accounts > Add Account.
2. Tap Other at the bottom of the list.
3. Tap Add Mail Account and fill in your name, email address, password, and a description (e.g. “Work Email”).
4. Select IMAP.
5. Under Incoming Mail Server, enter the hostname, your username (full email address), and password.
6. Under Outgoing Mail Server, enter the same hostname and credentials.
7. Tap Next — iOS will verify the settings and save the account.

Accessing Webmail

If you prefer to read email in a browser without configuring an app, webmail is available at:

https://mail.yourdomain.lk

Or via the direct path:

https://yourdomain.lk/webmail

Log in with your full email address and password. Webmail works from any device with a browser — useful when travelling or on a shared computer.

Troubleshooting

“Cannot connect to server” error Double-check that the hostname is exactly mail.yourdomain.lk with your real domain. A common mistake is entering mail.hosthere.lk or just the domain without mail. in front.

Authentication failed The username must be the full email address, not just the part before the @. Confirm the password matches what is set in cPanel under Email Accounts.

Sent mail not appearing in Sent folder across devices Make sure the IMAP sent folder path matches. In most apps, this is configured under account settings — set the sent folder to Sent or Sent Messages to match what cPanel uses.

If you continue to have issues, contact HostHere support on WhatsApp (+94 71 3811 430), Monday to Saturday, 10am–10pm SLT.